“Duncan: What can managers and leaders do to make it psychologically safe for people in the workplace to ask for what they need?
Baker: First, leaders and managers should be role models of the desired behaviors. This means they should make requests for what they need.
Second, they should commit to experimenting with available tools. This works even better if people have a say in the decision about the tools or methodologies they use. Then, be sure to run the experiment for at least 45 days. By doing so, people realize the benefits of asking, as well as the positive experience of helping others.”
